Do I need to be in shape to start the MOBLOKO Program?
No, our program is designed to offer suggestions on ways to modify each work out to fit your ability level. That being said, you should ALWAYS consult with a doctor first before starting any physical activity.
What happens once I purchase the MOBLOKO Program?
You will receive a welcome email, that includes the link to your FREE TrueCoach app. Once you download and sign into the app you will be able to view and begin your program.
What If I don't receive the email, or have trouble signing into the TrueCoach App?
Please email email@example.com. We're happy to walk you through it.
Is the MOBLOKO Program a recurring subscription?
Yes, from the moment you activate your TrueCoach account you have access to the program for 30 days. We assume you'll love it for less than $1 a day.
Can I cancel my membership?
Yes, only within the first 7 days into every 30 day period you are able to cancel your membership a full refund.
Can I put my membership on hold?
At this point we do not have the capabilities to hold a membership, but that should change in the very near future. Otherwise email info@mobloko and we'll do our best to help.
Can you describe the shipping process for the MOBILITY KIT?
We process and ship all orders within 48-72 hours. Depending on location it may take between 2-5 days, so the entire timeline should be about 1 week you receive your Kit. Your confirmation email will also include a tracking number.
Can I return the MOBILITY KIT for a refund?
Yes, you have 30 days to return the product from the day it is delivered. It does NOT have to be in the original packaging, but any used, scuffed or dirty products are ineligible for a refund. In any instance the customer will have to pay for return shipping.
What if the MOBILITY KIT is defective?
We hand quality check each product before it is shipped. It is more likely an issue that occurred during the shipping process. Your best bet is to file a claim with the carrier. We aren't without responsibility..so if you believe something is wrong with your product, just email us. We want to help.